Shipping policy

Shipping Policy

Processing Time:
Orders are processed within 1-3 business days after payment confirmation.

Delivery Time:

Delivery times may vary depending on your location, customs clearance, and local delivery conditions.

We offer:

Free Standard Shipping on all orders.

No hidden fees. The price you see at checkout is the final amount you pay.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

You can use the tracking number to check your order status at any time.

Please ensure your shipping address is correct before placing your order.
Velopet is not responsible for delays caused by customs, weather conditions, or carrier issues.
If your package arrives damaged, please contact our customer support team within 48 hours with photos of the package and product.